Shipping Policy
1. Where we deliver
AnokhaGift currently ships to serviceable PIN codes in India through third-party courier partners. Serviceability is checked using the delivery PIN code and may change. This policy applies from 19 September 2026.
2. Processing and production time
Ready-to-ship products are usually processed within 1–3 business days. Personalised, printed, engraved or made-to-order products usually require 2–7 business days after payment and after any required design or file approval. Complex, bulk or festive-season orders may take longer; the applicable estimate will be shown or communicated.
Business days exclude Sundays and public holidays. Orders containing multiple products may ship separately.
3. Transit and delivery estimates
After dispatch, standard delivery generally takes 3–8 business days, depending on destination and courier service. Remote locations may take longer. Express options, if available, will be shown at checkout.
All dates are estimates, not guarantees. Production approval delays, weather, festivals, transport disruption, courier capacity, force majeure, incorrect addresses or customer unavailability may affect delivery.
4. Shipping charges
Shipping charges, free-shipping eligibility, COD fees and any remote-area surcharge will be displayed at checkout before payment. Promotions may have separate conditions. Charges may differ for bulky, fragile, bulk or multi-address orders.
5. Tracking
When tracking is available, we will send the courier name and tracking or AWB number by email, SMS, WhatsApp or in your account. Tracking may take up to 24–48 hours after dispatch to update.
6. Address changes and failed delivery
Provide a complete address, landmark, PIN code and reachable phone number. Request corrections before dispatch; an address cannot always be changed after shipping.
If delivery fails because of an incorrect address, refusal, recipient unavailability or repeated unsuccessful attempts, the package may be returned to us. Redelivery is subject to product condition, courier availability and payment of additional charges. Personalised items returned to origin are not automatically refundable.
7. Delayed, lost or marked-delivered packages
If tracking has not moved for 5 business days beyond the expected delivery date, or an order is marked delivered but not received, contact us promptly. We will raise an investigation with the courier. Please also check with household members, reception, neighbours and building security. Courier investigations may take several business days.
For a package confirmed lost in transit, we will offer a replacement or refund for the affected item, subject to verification and applicable law.
8. Damage and tampering
Do not accept a visibly tampered or open package where refusal is possible. For damage, shortage or an incorrect item, notify us within 48 hours of delivery and provide the order number, packaging photographs, product photographs and a clear unboxing video where reasonably available. Keep the packaging until the claim is resolved. Genuine claims are handled under our Return, Replacement and Refund Policy.
9. Contact
Email: anokhagifts1@gmail.com Phone: +918750416130 Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST