Return Policy
1. Policy overview
We want your order to arrive as approved and in good condition. This policy applies from 19 September 2026. Because many AnokhaGift products are personalised or made to order, eligibility depends on the reason for the request and the product type.
2. Eligible problems
Contact us if the item arrives damaged, has a manufacturing defect, is materially different from the confirmed specification, is the wrong product, has a missing paid component, or is lost in transit after courier verification.
Report visible delivery damage, shortage or a wrong item within 48 hours of delivery. Report a manufacturing defect not reasonably visible on delivery within 7 calendar days. These reporting windows help us verify courier and production records and do not remove any non-waivable statutory rights.
3. Non-returnable situations
Personalised, customised, printed, engraved, made-to-order, perishable, hygiene-sensitive or digital items are not returnable for change of mind, dislike of a correctly produced design, or customer-input errors.
We cannot accept claims based only on reasonable colour differences between screens and printed material, minor handmade variations, or image softness caused by a low-resolution file where a warning was shown or the supplied file was used as instructed.
Items that have been used, altered, damaged after delivery, returned without authorisation, or missing original components and packaging may be ineligible. Gift cards and final-sale items are non-returnable except where required by law.
4. How to raise a request
Email info@anokhagift.com with the order number, registered contact details, a description of the issue, clear photos of the outer package, shipping label and complete product, and an unboxing video where reasonably available. Do not discard packaging or return anything until we provide instructions.
We may request additional images or a short video, compare the approved design and production record, and arrange reverse pickup where available. If pickup is unavailable, we may ask you to ship the item using an agreed method and will explain any eligible reimbursement.
5. Resolution options
After verification, we may repair the item, reproduce or replace it, supply the missing component, issue store credit with your agreement, or provide a full or proportionate refund. We generally prioritise replacement for a verified production or transit issue, but you may be entitled to another remedy under applicable consumer law.
A replacement is normally produced to the original approved specification. A change to design, size, product or address may involve additional cost.
6. Refund timing
Once approved, refunds are initiated to the original payment method, normally within 5–7 business days. Banks and payment providers may require additional time to credit the amount. Shipping or COD fees are refunded when the entire order failed due to our error or verified transit loss; otherwise they may be non-refundable where law permits.
7. Cancellation
Request cancellation as soon as possible. Ready-to-ship products may be cancelled before dispatch. Personalised or made-to-order items may be cancelled or changed only before production begins. Once design, printing, engraving, cutting or assembly starts, cancellation may be refused or a documented production cost may be deducted where legally permitted and disclosed.
If we cancel because an item is unavailable or cannot be produced, we will initiate a refund for the unfulfilled amount.
8. Return shipping and abuse
For an approved claim caused by our error or verified damage, we will bear reasonable return shipping or arrange pickup. For any discretionary return we agree to accept, shipping costs and condition requirements will be communicated in advance.
We may reject fraudulent, altered or repetitive claims after review, without limiting genuine consumer rights.
9. Contact
Email: anokhagifts1@gmail.com Phone: +918750416130 Return address: provided only after approval; do not send packages to the registered address without instructions. Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST